Skip to Content

Dubuque County launches call center to help residents schedule vaccine appointments

Sleeves Up DBQ Web

DUBUQUE COUNTY, Iowa (KWWL) -- The City of Dubuque and Dubuque County have launched a call center to assist residents in scheduling COVID-19 vaccine appointments.

All Iowans 16 and older are now eligible to be vaccinated for COVID-19. Although vaccine allocations are increasing, demand is still expected to exceed supply for some time. Iowans 16 and older can receive the Pfizer vaccine. Iowans 18 and older can get the Moderna or Johnson & Johnson vaccine.

While many residents are able to search for vaccines online or get assistance from family or friends, the call center was established to assist residents who want to be vaccinated, but are unable to get an appointment on their own. Residents who are able to search for vaccine appointments on their own can find links to all local vaccine providers by clicking here.

The call center will be staffed by City of Dubuque staff serving as "vaccine navigators" from 8 a.m. - 5 p.m., Monday - Friday. Residents who need assistance making a vaccine appointment can call 563-690-6253. Vaccine navigators will help residents find local vaccination opportunities and waiting lists provided by Dubuque County healthcare providers and pharmacies, as well as public clinics when they are offered. If all call center lines are busy, the call will be transferred to voicemail where callers can leave their contact information for a return call.

The county previously established a vaccine phone line for residents 65 and older without a healthcare provider.

As more vaccines become available, the City of Dubuque plans to provide a drive-through vaccination clinic at the Grand River Center in the Port of Dubuque. When that becomes available, residents will be able to schedule appointments for this location online or by calling the call center.  Additional information will be provided when the drive-through clinic is offered to the public.

Trevor Oates

Executive Producer

Skip to content