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Toyota Financial Services relocating Cedar Rapids customer service center, impacting 600 jobs


CEDAR RAPIDS, Iowa (KWWL) -- Toyota Financial Services announced it will be relocating its Cedar Rapids customer service center that employs about 600 people.

In a statement, the company says Toyota is consolidating its customer service centers from six to three locations located in Chandler, Arizona, Plano, Texas, and Alpharetta Georgia. The Texas location will cover the central region. The company says their objective in restructuring is to streamline its office structure and invest in new technology to improve customer service.

Officials say every employee in good standing will be offered positions at one of the new locations. The restructuring impacts about 1,100 of the company's 3,300 employees nationwide.

The relocations will take place within the next two years.

Toyota Financial Services (TFS) is committed to providing a best-in-class customer experience and exceeding our customer expectations. Over the next two years, TFS will relocate three regional Customer Service Centers to be co-located with existing regional Dealer Service Centers located in Chandler, Arizona (serving the West region), Plano, Texas (serving the Central region) and Alpharetta, Georgia (serving the East region).

We are excited about our plans to evolve our customer service operations to provide greater value to our customers and dealers and create stronger career opportunities for our team members. Our objective with this restructuring is to streamline TFS’ field office structure and invest in new technology to deliver better service to our customers.

Every team member in good standing who wants a position will continue to have one at one of the new locations. This impacts about one-third of Toyota Financial Services’ 3,300 team members nationwide. Specifically, this affects approximately 600 people in Cedar Rapids.

Moves will not take place immediately. Within two years, TFS expects to have completed moving its existing Customer Service Centers to be co-located with its three regional Dealer Service Centers in Arizona, Texas and Georgia.

Toyota Financial Services

First Congressional District Representative Ashley Hinson released a statement reacting to the announcement and offered support for employees impacted.

“This is deeply upsetting news. I am devastated for the employees who will lose their jobs, and I am heartbroken for their families. My team and I stand ready to support Toyota Financial employees in our district who need resources or assistance navigating this tough time."

Rep. Ashley Hinson

Trevor Oates

Executive Producer

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