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UPDATE: Boil order lifted in New Hartford following Tuesday’s main break

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UPDATE (Thurs. 9:30 a.m.) -- As of Thursday morning, the boil order is lifted in New Hartford, and it is no longer necessary for residents to boil water before use.

NEW HARTFORD, Iowa (KWWL) -- New Hartford's water system is back online after the city was without water Tuesday.

A water main froze due to the frigid temperatures and broke Tuesday around 4 a.m. on Main Street. Crews working on the repair finished up at around 2 p.m. to get the water running again.

However, the City of New Hartford has put a drinking water advisory in place, asking that everyone boil their water before using it for cooking and drinking. The boil order will be in effect until at least Thursday. Two tests 16 hours apart are required before the order can be lifted.

You can view the boil order here.


As city employees worked to pump the water out onto the road, and dig into the ground to repair the breakage, New Hartford Elementary and Junior High schools decided to cancel classes.

"We made that decision. We felt like it was the best thing to do versus canceling the entire district because we probably still have 600-650 kids in session today here on this campus," Dike-New Hartford Superintendent Justin Stockdale said.

Without running water, some staff members took advantage of this day off. Students weren't in the buildings, but teachers and other employees were able to complete professional training, and other tasks they wouldn't normally get to do during a regular school day.

"Having a day like today, it does help with some things that we haven't had time, with everything we've been dealing with especially this year. It's been really nice to have some extra time to get some of those things done and get some things accomplished today," New Hartford Elementary and DNH Jr. High Principal Brian Petullo said.

After a year with so many hardships and mitigation efforts due to the pandemic, this water main breaking was just another thing the schools had to navigate.

"Everybody has handled it like champions and we appreciate everybody's cooperation and understanding," Stockdale said.

Dike-New Hartford Community Schools Superintendent Justin Stockdale canceled Tuesday's classes in New Hartford, but says all schools will be back in session on Wednesday. A letter posted to the district's Facebook page says the students will be provided with water bottles throughout the day.

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