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UnityPoint Health launches text program, virtual waiting room to reduce risk of COVID-19

DES MOINES, Iowa (KWWL) -- UnityPoint Health has launched a new texting platform to allow patients to communicate directly with their health care provider’s office while reducing person-to-person exposure during COVID-19.

The WELL Rapid Release Program allows UnityPoint Health to create virtual waiting rooms for clinics. Patients can notify the office when they arrive by responding to an automated appointment reminder. The patients then receive text instructions on registration and when and how to enter the building.

The program supports social distancing by keeping patients in their vehicles until clinic staff is ready for them to enter the facility. This helps reduces COVID-19 exposure among patients and staff.

The platform is being used by UnityPoint Health primary care clinics across eight regions, including Cedar Rapids and Waterloo.

In an effort to reduce community spread of COVID-19, UPH continues to ask all patients to call ahead before visiting a clinic. If you're unsure where to go for care, click here.

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Trevor Oates

Executive Producer

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