DUBUQUE, Iowa (KWWL) – The City of Dubuque is letting people know that residents could see a higher than usual utility bill next month due to the COVID-19 pandemic.
In a release from the city, due to employees working from home, the Utility Billing Department hasn't been able to process bill payments since Tuesday, March 24.
The city estimates there will be about a two-week delay in posting payments to accounts. As a result, residents whose payments submitted after March 24 will receive next month's bill without their payment being deducted from the total amount due. This is expected to effect about 10,000 customer accounts.
If this applies to you, only pay what you owe for the current month. Your payments will be process and posted to your account as soon as possible.
As of March 20, water disconnections have been temporarily suspended.