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Dubuque reporting delay in processing utility bill payments

DUBUQUE, Iowa (KWWL) -- Due to a temporary work from home policy because of the COVID-19 outbreak, the Dubuque Utility Billing Department has been unable to process utility bill payments since Tuesday, March 24.

The City estimates roughly 10,000 accounts will be impacted by an approximate two-week delay in posting payments to accounts. As a result, any accounts that submitted payment online through WaterSmart, by mail, by phone, via the City Hall drop box, or through a bank or other third party vendor on or after Tuesday, March 24, will receive next month’s bill without the previous month’s payment deducted from the total amount due.

The City says if your last payment is not reflected on your current utility bill, you should only pay what you owe for the current month. Payments will be processed and posted to accounts as soon as possible, and the issue is expected to be resolved by the next billing cycle.

No late fees will be applied. The City also wants to note, as of March 20, water shut offs and disconnection notices have been temporarily suspended.

For questions or more information, contact the City of Dubuque Utility Billing Department at 563.589.4144 or utilityb@cityofdubuque.org

Trevor Oates

Executive Producer

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