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City of Dubuque implements improvements to utility bill payments

DUBUQUE, Iowa (KWWL) — Customers can now make payments by phone 24/7.

Customers can do so by calling the City of Dubuque Utility Billing at 563-589-4144 and selecting option 1 for phone payments.

The city has also improved its online payment system. Payments can now be made through WaterSmart which is a dashboard that allows customers to manage and monitor water usage and make payments to the city. To make online payments through this option customers must visit and login to WaterSmart or enroll.

Payments made from a checking account are free. Credit or debit card payments are subject to an extra convenience charge.

For more information on these new payment options visit the City of Dubuque’s website at

Cori Hanna

Today in Iowa reporter

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